Computer Problem Report Form
1. Describe your problem:
2. Now, describe the problem accurately:
3. Speculate wildly about the cause of the problem:
4. Problem Severity: (Select one) |
Minor Very minor Very, very minor Trivial |
5. Nature of the problem: (Select all applicable) |
Locked Up Frozen Hung Smoke Strange Smell |
6. Is your computer plugged in? | Yes No |
7. Is it turned on? | Yes No |
8. Have you tried to fix it yourself? | Yes No |
9. Have you made it worse? | Yes |
10. Have you had "a friend" who "knows all about computers" try to fix it for you? | Yes No |
11. Did he/she make it even worse? | Yes |
12. Have you read the manual? | Yes No |
13. Are you sure you've read the manual? | Maybe No |
14. Are you absolutely certain you've read the manual? | No |
15. If you read the manual, do you think you understood it? | Yes No |
16. If "Yes", then explain why you can't fix the problem yourself:
17. What were you doing with your computer at the time the problem occurred?
l8. If you answered "nothing", then explain why you were logged in:
l9. Are you sure you aren't imagining the problem? | Yes No |
20. Does the clock on your home VCR blink 12:00? | Yes What's a VCR? |
21. Do you have a copy of PCs for Dummies? | Yes No |
22. Do you have any independent witnesses to the problem? | Yes No |
23. Do you have any electronics products that do work? | Yes No |
24. Is there anyone else you could blame this problem on? | Yes No |
25. Have you given the machine a good whack on the top? | Yes No |
26. Is the machine on fire? | Yes Not yet |
27. Can you do something else instead of bothering me? | Yes |